Terms of Service

1.0 Services Provided

1.1 Through the App, users can:

1. View and purchase eSIMs by region (local, regional, global)
2. Activate eSIMs via QR code or activation code
3. View data usage and transaction history
4. Share eSIMs with others via WhatsApp or email
5. Manage personal and payment information

2.0 Eligibility and Account Registration

2.1 You must be at least 18 years old or have legal parental/guardian consent to use this App.

2.2 You must use an eSIM compatible device; otherwise, the service will not function as intended.

2.3 Account registration may be completed using Google, Apple ID, or email.

3.0 Account Security

3.1 You are responsible for maintaining the confidentiality of your login credentials. We will not be liable for any loss or damage from your failure to comply with this security obligation.

3.2 Notify us immediately of any unauthorized access or use of your account at sotel@termii.com.

4.0 Account Restriction

4.1 Restrictions. You agree not to use Sotel service in or for any illegal, unauthorized or improper manner or purpose and agree that the Sotel Service will only be used in a manner that complies with all applicable laws, rules, and regulations including all applicable state, federal and international internet, data, telecommunications, telemarketing, "spam", and import/export laws and regulations. Without limitation, you agree that you will not breach this restriction by:

• (a) distributing any virus, trap door, or other harmful or disruptive computer code, mechanism or program;
• (b) interfering with or circumventing any security feature of the App or any feature that restricts or enforces limitations on use of or access to the Service;
• (c) infringing or violating the rights of any other party, including without limitation any intellectual property rights, including copyright laws, or rights of privacy or publicity;
• (d) distributing obscene, offensive, pornographic, fraudulent, deceptive, defamatory, threatening, harassing, abusive, slanderous, hateful, or causing embarrassment to any person;
• (e) deliberately misleading anyone as to your identity, impersonating another, or falsely identifying the source of any information; or
• (f) disseminating any material that would expose us or any related third party to liability.

5.0 Purchases and Payments

5.1 All purchases (eSIMs, data plans) are subject to availability and successful payment processing.

5.2 Payment methods include cards and other supported options.

5.3 Prices are displayed before checkout and may vary by country, region, or data volume.

5.4 We do not store card details; all card details are inputted directly on payment partners and providers.

6.0 Subscription and Data Plan Usage

6.1 Data plans have specific validity periods and usage caps.

6.2 Subscription renewals or purchases are required for continued data access.

6.3 You are responsible for monitoring your data usage via the App's dashboard.

7.0 Device Compatibility

7.1 Only devices that support eSIMs can access the service.

7.2 We perform compatibility checks during onboarding, but ultimate responsibility lies with the user.

8.0 License and Restrictions

8.1 You are granted a limited, non-exclusive, non-transferable, revocable license to use the App. You may not:

• Resell or commercially exploit the App or services
• Interfere with or disrupt the App's servers or networks
• Reverse engineer or attempt to extract source code from the App

9.0 Chargebacks

(a) By purchasing Services through the App, you agree that all charges are final and non-refundable.

(b) In the event you initiate a chargeback through your payment provider, you acknowledge that:

• We reserve the right to suspend or terminate your account and Services immediately.
• We may dispute the chargeback with evidence of your purchase, activation, or usage.
• You remain responsible for any outstanding balances, fees, or costs incurred as a result of the chargeback.
• Repeated or unwarranted chargebacks may result in permanent account suspension and may be reported to relevant financial institutions.

10.0 Fraudulent or Prohibited Activities

(a) You agree not to engage in any fraudulent, abusive, or unlawful activity when using the App, including but not limited to:

• Using stolen or unauthorized payment methods
• Manipulating or reselling eSIMs or data plans without authorization
• Attempting to bypass system restrictions, authentication, or security measures
• Submitting false identity, KYC, or account information

(b) Any suspected fraudulent activity may result in:

• Immediate suspension or termination of your account
• Reporting to payment processors, telecom partners, and law enforcement authorities
• Civil or criminal liability as permitted under applicable law

11.0 Third-Party Services

11.1 Our eSIM services rely on telecom providers and external vendors. We are not liable for interruptions caused by these partners. While we maintain SLAs and redundancy, external service disruptions may affect connectivity.

12.0 User Responsibilities

You agree to:

• Use the App in compliance with all applicable laws and regulations
• Not misuse or abuse the service
• Provide accurate, complete, and current information

13.0 Violation of these Terms of Service

We reserve the right to investigate and institute action for violations of any of these Terms of Service to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting Users who violate the Terms of Service. You acknowledge that Sotel has no obligation to prescreen or monitor your access to or use of the App or any information, materials, or other content provided or made available. You hereby agree that Sotel may, in the exercise of our sole discretion, remove or delete any data, accounts, or other content that violates these Terms of Service or that is otherwise objectionable.

14.0 Redundant Account

14.1 Sotel reserves the right to terminate any free accounts that do not have any activity (replies or logins) for sixty (60) days, or trial accounts without a payment method thirty (30) days after expiration.

15.0 Modifications to the Sotel Site and Prices

15.1 We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the eSIM Service (or any part thereof), systems, structures, or mode of operation such as its billing options, features, or messaging channels. However, we will make our very best efforts to promptly notify customers of any upcoming changes, system maintenance, and/or service disruptions.

15.2 Prices of all Sotel Service plans are subject to change.

15.3 We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Sotel eSIM Service.

15.4 We reserve the right, in our sole discretion, to change, modify, add to, supplement, or delete any portion of these Terms of Service at any time, effective with or without prior notice; provided, however, that we will use reasonable efforts to provide you with notification of any material changes by email. Any queries about the changes or other requests may be directed to our support at tech@termii.com.

15.5 If any future changes to these Terms of Service are unacceptable to you or cause you to no longer comply, you must immediately stop using the App. Your continued use of the App following any revision to this Agreement constitutes your complete acceptance of any such changes. Any new features that augment or enhance the current App, including the release of new tools and resources, will be subject to these Terms of Service.

16.0 Intellectual Property and Content Ownership

16.1 We claim no ownership rights over the content submitted or created exclusively by you in your use of the App. Any content that is yours remains yours. These Terms of Service do not grant us any licenses or rights to your content except for the limited rights needed for us to provide Services to you.

16.1.1 Similarly, any reporting data we collect from your use of the App remains yours. By using the App you agree that we can use this data solely to provide services, and you also agree that as long as the data is anonymized and does not identify you or products or services, we can combine this anonymized data with the anonymized data of other companies solely to provide benchmarking, public reports or to otherwise use it to provide the service. Sotel shall ensure compliance with the provisions of the Nigeria Data Protection Act 2023 as amended from time to time in respect of data security and privacy, collection, and use of data.

16.1.2 Sotel shall only be allowed to include your trade name, marks, or logo ("marks") on its website or other promotional documents for the sole purpose of publicity or marketing of the service provided under this Agreement.

16.2 The contents of the App are copyrighted under Nigerian copyright laws. Sotel logos are trademarks of Sotel and may not be used without our express written permission. You may not duplicate, copy, or re-use any portion of the HTML/CSS or visual design elements without express written permission. You do not acquire any ownership rights by using the App.

17.0 Account Access

In some cases, Sotel employees must access your account and content to diagnose a problem. When you contact our support team, it is implied that you are allowing Sotel employees to access your account if necessary, to be helpful. If you wish to receive assistance without granting permission to your account, please specify as much in your communication with our support team and those requests will be honored to the extent possible.

18.0 Indemnification

You agree to indemnify and hold Sotel, its parents, subsidiaries, affiliates, officers, partners, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the App, use of your account by any third party, your violation of these Terms of Service, or any infringement by you or any third party using your account.

19.0 Disclaimer

The Service and its contents are provided "as are" and "as available" without any warranty or representations of any kind, whether express or implied. Sotel is a distributor and not a publisher of the content supplied by third parties; as such, Sotel exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability, or currency of any information, content, service or merchandise provided through or accessible via the App. Without limiting the foregoing, Sotel specifically disclaims all warranties and representations in any content transmitted on or in connection with the App or on sites that may appear as links on the Service, or in the products provided as a part of, or otherwise in connection with, the Sotel Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by Sotel or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, Sotel does not warrant that the Sotel Service will be uninterrupted, timely, or error-free.

20.0 Limitations of Liability

20.1 Except for breach of confidentiality and intellectual property violation, Sotel will not be liable for any indirect, incidental, special, exemplary, or consequential damages, lost profits, lost data, or business interruption, in any way whatsoever arising out of the use of, or inability to use, the App. You acknowledge and agree that Sotel's maximum liability to you will not exceed the amount you have paid Sotel in the one hundred and eighty (180) days immediately preceding the date on which you first assert a claim.

20.2 As may be permissible under the applicable laws, these disclaimers and limitations of liability apply to any damages or injury whatsoever caused by or related to the use of, or inability to use, the App under any cause of action whatsoever, including, without limitation, actions for breach of warranty, breach of contract or tort (including negligence).

21.0 Jurisdiction and Venue

These Terms of Service and any controversy, claim, or dispute arising under or related to these Terms of Service will be construed, pursued, and resolved by and will be governed by the laws of the Federal Republic of Nigeria without regard to its conflicts of laws provisions. You irrevocably consent to the exclusive jurisdiction of the courts of Lagos state and the federal courts situated in Lagos state in connection with any action or dispute arising between the parties under or in connection with these Terms of Service.

22.0 Miscellaneous

22.1 If for any reason a court of competent jurisdiction finds any provisions or portion of these Terms of Service to be unenforceable, the remainder of these Terms of Service will continue in full force and effect. Any waiver of any provision of these Terms of Service will be effective only if in writing and signed by an authorized representative of Sotel.

22.2 The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation.

22.3 Accordingly, your choice to use the App is solely your responsibility to compliance with local laws, if and to the extent local laws are applicable.

22.4 Complaints may be reported to our customer support through sales@termii.com.

Contact Us

If you have any questions about these Terms of Service, please contact us: